FNB life misreprentation and lack of service thereafter

Over the past month fnb life cover call centre has failed to provide promised service, **** and keep changing services in order to rob me of my money.

at first they tried to apse my policy and refused to offer an alternative payment method be it cash, eft etc. Every insitution is south africa has a bank account and for premuims or collections and this service has intentionally failed to do this. Secondly I was informed if a payment failed, their system is built to hunt for the next seven days on that specific account to collect premiums which did not happen until today from the 15th of Oct. They were suppose to deduct R1174 and instead tried to deduct R1764 and the debit order bounced, the next morning I deposited an additional amount, expecting their system to still deduct as I was informed they will keep trying, but that information was lie and misrepresentation of their services as usual.

In this case as it seems FNB life cannot provide the service provided and I keep on being misinformed and no service is provided, please can you just refund my premiums paid over the years and let look for another company that will actually provide the service of a life cover for me that I can trust.