FNB Life is lifeless

It seems that the only time you get issues resolved is via HelloPeter as normal channels don't work. Sent an email to FNBLife on 5th Nov 24. They state they take 24 hours to respond. Emailed them again on the 7th Nov. No response. Sent an email on the 18th Nov and still no response. My question is - someone is reading my emails as it shows they are read (I keep record), but there seems to be no consequence when they ignore you? FNB has fallen so far in my opinion with service. I have already moved my business account, my savings and part of my fixed deposit. Should i move this now too? Are regional managers even paying attention to customer complaints? Do they know? Ignoring you when you are alive, what happens to your loved ones when you die?