FNB LIFE IS DEAD.
FNB Life is pretty much a non-service provider. Their customer care phone number - *** - tells you that "due to unforeseen reasons we cannot take your call". Then I emailed them, today 2 September at 12h00. I got this response: "We are unable to take your emails at the moment - but in 24 hours, someone will contact you". Sounds like 'fingers crossed'. So how do I sort out the fact that these clowns are debiting me for 2 policies, sending me conflicting information via email, are not available to take a call nor respond to an email, and basically I can go f#$k myself. Are there any humans at FNB Life? Is it a **** operation? That is how it feels. I want to cancel and take my hard-earned money elsewhere. But you cannot raise the dead at FNB Life. What a JOKE.
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Replies (2)'s updateReviewer Update
02 Sept 2026, 12:41Title: Duplicate debits, bounced bank fees, no way to reach anyone — FNB Life
As a long-standing FNB Life client, I have had the worst service experience of my banking life over the past two months.
FNB Life has double-debited my account for two consecutive months under policy numbers 508226 and 508227 — this month R1,091.92 and R1,119.22 were both taken out, despite an email from FNB Life confirming I only owed R95.00. No explanation has been given for why two separate amounts were debited or why they bear no resemblance to the amount FNB Life itself confirmed I owed.
These duplicate debits caused other debit orders on my account to bounce, resulting in R112.00 in bank charges each time — R224.00 in total, caused entirely by FNB Life's error, with zero acknowledgement or refund offered.
On top of this, I cannot update my beneficiary details or cover limits on the app — it just returns a generic error. And when I tried to call to sort any of this out, I was told FNB Life is not taking client service calls "due to circumstances beyond their control."
So: no phone support, a broken app, unexplained double billing, and bank charges I now have to chase them to recover. I've sent a formal written complaint and am waiting on a response. If you're a current or prospective FNB Life client, take this as a warning — be prepared to fight for basic service.
As a long-standing FNB Life client, I have had the worst service experience of my banking life over the past two months.
FNB Life has double-debited my account for two consecutive months under policy numbers 508226 and 508227 — this month R1,091.92 and R1,119.22 were both taken out, despite an email from FNB Life confirming I only owed R95.00. No explanation has been given for why two separate amounts were debited or why they bear no resemblance to the amount FNB Life itself confirmed I owed.
These duplicate debits caused other debit orders on my account to bounce, resulting in R112.00 in bank charges each time — R224.00 in total, caused entirely by FNB Life's error, with zero acknowledgement or refund offered.
On top of this, I cannot update my beneficiary details or cover limits on the app — it just returns a generic error. And when I tried to call to sort any of this out, I was told FNB Life is not taking client service calls "due to circumstances beyond their control."
So: no phone support, a broken app, unexplained double billing, and bank charges I now have to chase them to recover. I've sent a formal written complaint and am waiting on a response. If you're a current or prospective FNB Life client, take this as a warning — be prepared to fight for basic service.
's update02 Sept 2026, 12:41
Reviewer Update
Title: Duplicate debits, bounced bank fees, no way to reach anyone — FNB Life
As a long-standing FNB Life client, I have had the worst service experience of my banking life over the past two months.
FNB Life has double-debited my account for two consecutive months under policy numbers 508226 and 508227 — this month R1,091.92 and R1,119.22 were both taken out, despite an email from FNB Life confirming I only owed R95.00. No explanation has been given for why two separate amounts were debited or why they bear no resemblance to the amount FNB Life itself confirmed I owed.
These duplicate debits caused other debit orders on my account to bounce, resulting in R112.00 in bank charges each time — R224.00 in total, caused entirely by FNB Life's error, with zero acknowledgement or refund offered.
On top of this, I cannot update my beneficiary details or cover limits on the app — it just returns a generic error. And when I tried to call to sort any of this out, I was told FNB Life is not taking client service calls "due to circumstances beyond their control."
So: no phone support, a broken app, unexplained double billing, and bank charges I now have to chase them to recover. I've sent a formal written complaint and am waiting on a response. If you're a current or prospective FNB Life client, take this as a warning — be prepared to fight for basic service.
As a long-standing FNB Life client, I have had the worst service experience of my banking life over the past two months.
FNB Life has double-debited my account for two consecutive months under policy numbers 508226 and 508227 — this month R1,091.92 and R1,119.22 were both taken out, despite an email from FNB Life confirming I only owed R95.00. No explanation has been given for why two separate amounts were debited or why they bear no resemblance to the amount FNB Life itself confirmed I owed.
These duplicate debits caused other debit orders on my account to bounce, resulting in R112.00 in bank charges each time — R224.00 in total, caused entirely by FNB Life's error, with zero acknowledgement or refund offered.
On top of this, I cannot update my beneficiary details or cover limits on the app — it just returns a generic error. And when I tried to call to sort any of this out, I was told FNB Life is not taking client service calls "due to circumstances beyond their control."
So: no phone support, a broken app, unexplained double billing, and bank charges I now have to chase them to recover. I've sent a formal written complaint and am waiting on a response. If you're a current or prospective FNB Life client, take this as a warning — be prepared to fight for basic service.
's updateReviewer Update
03 Sept 2026, 12:58Title: Resolved thanks to Mpho — but FNB Life needs to fix how hard it is to reach you
Following on from my earlier complaint about duplicate debits on my FNB Life policies, I want to acknowledge that this has now been fully sorted out.
I had the pleasure of speaking to Mpho, who took the time to understand the issue and left me a genuinely happy camper. Thank you, Mpho — your service made all the difference and it's clear you actually care about getting things right for clients.
My one request to FNB Life as a company: please make it easier to reach a real person. Not accepting calls or emails, even temporarily, does not instil confidence in a financial services provider, especially when clients are dealing with billing errors affecting their bank accounts. Once I got through to Mpho, everything moved quickly and professionally — the problem was never the people, it was getting to them in the first place.
Happy to have this resolved, and hoping FNB Life takes the accessibility feedback on board.
Following on from my earlier complaint about duplicate debits on my FNB Life policies, I want to acknowledge that this has now been fully sorted out.
I had the pleasure of speaking to Mpho, who took the time to understand the issue and left me a genuinely happy camper. Thank you, Mpho — your service made all the difference and it's clear you actually care about getting things right for clients.
My one request to FNB Life as a company: please make it easier to reach a real person. Not accepting calls or emails, even temporarily, does not instil confidence in a financial services provider, especially when clients are dealing with billing errors affecting their bank accounts. Once I got through to Mpho, everything moved quickly and professionally — the problem was never the people, it was getting to them in the first place.
Happy to have this resolved, and hoping FNB Life takes the accessibility feedback on board.
's update03 Sept 2026, 12:58
Reviewer Update
Title: Resolved thanks to Mpho — but FNB Life needs to fix how hard it is to reach you
Following on from my earlier complaint about duplicate debits on my FNB Life policies, I want to acknowledge that this has now been fully sorted out.
I had the pleasure of speaking to Mpho, who took the time to understand the issue and left me a genuinely happy camper. Thank you, Mpho — your service made all the difference and it's clear you actually care about getting things right for clients.
My one request to FNB Life as a company: please make it easier to reach a real person. Not accepting calls or emails, even temporarily, does not instil confidence in a financial services provider, especially when clients are dealing with billing errors affecting their bank accounts. Once I got through to Mpho, everything moved quickly and professionally — the problem was never the people, it was getting to them in the first place.
Happy to have this resolved, and hoping FNB Life takes the accessibility feedback on board.
Following on from my earlier complaint about duplicate debits on my FNB Life policies, I want to acknowledge that this has now been fully sorted out.
I had the pleasure of speaking to Mpho, who took the time to understand the issue and left me a genuinely happy camper. Thank you, Mpho — your service made all the difference and it's clear you actually care about getting things right for clients.
My one request to FNB Life as a company: please make it easier to reach a real person. Not accepting calls or emails, even temporarily, does not instil confidence in a financial services provider, especially when clients are dealing with billing errors affecting their bank accounts. Once I got through to Mpho, everything moved quickly and professionally — the problem was never the people, it was getting to them in the first place.
Happy to have this resolved, and hoping FNB Life takes the accessibility feedback on board.