Fnb Life is a ****!!!

I took up a Mortgage protection plan Fnb Life, completed and submitted all the relevant documentation as required but for some reason there was a glitch on their side and I had to submit the documents again. I comp**** and submitted the same documentation again. Then they sent a request for me to submit the same documentation a third time and this is when I became suspicious.

I requested an explanation and got nothing for 4 months all the while still being harrased to submit the documents. Nobody ever knows anything, they promise to investigate but never give me feedback.

I have been paying the premium for the Mortgage protection for more than 6 months now but I have no cover. Where is my money going? I get sent from pillar to post everytime I follow up.

Late last year they managed to activate a policy under my name but it was not the policy I signed for and even the premium had changed, how do they do this?

I have called Fnb life for the past 6 months each time having to explain myself every single time, but no assistance, it is with frustration that I resort to this because no one is willing to assist.

If something was to happen to me the Mortgage protection which I have been debited for for the past 6 months will not cover me because I do not have an active policy. Why do I have to keep on submitting multiple documents for the same things and why does no one take responsibility for the mess. Fnb Life is a ****