AR
Antoinette R

1 reviews | Active since Sept 2014

05 Oct 2018, 13:10

FNB Life is a JOKE! Pathetic!

I would just like to thank FNB for wasting 2 days of my time! THEY initially phoned ME regarding life insurance and I was bombarded with questions, only to have to repeat the exact same questions on four additional calls. Do you not speak to each other? The second last call was to confirm a medical was required, with a 50% increase in premium due to, wait for it, insulin resistance, then someone felt the need to refuse life cover entirely 3 hours later, no medical done or required. 2 days people, really? You are telling me that my medical condition is to severe? So you only cover people that are 100% healthy? Is this how you do business???

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Oct 2018, 14:46
Official

Good Day Ms Antoinette

Thank you for bringing this to our attention.

We acknowledge your complaint.

Your complaint has been routed to the relevant department for further investigation and resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***