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IO
Ibrahim O

1 reviews | Active since May 2021

04 May 2021, 12:30

Fnb life is a big problem

Fnb sold me an insurance product and called it a life policy only to realize later that it was an accidental death plan and they said the premium is 184. Since I got it they debit 184 2 times every month. I phoned fnb life to cancel about 3 months back they told me don't stress it's canceled. This policy is still active and they are still debiting premium twice. I got a phonecall from FNB to say that they are changing the accidental death plan into a life policy and they will only debit for the life policy. They took money twice again this month and a premium on the life policy too. I want my money back as FNB is not playing nice with me. I don't want all your extra products please as it is not debiting as u promised it takes more. Kindly sort issue out asap please

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Replies (3)
IO
Ibrahim O's update06 May 2021, 09:10
Reviewer Update
I got a phone call yesterday to say everything will be resolved issue still pending waiting for refund on accidental death policy kindly resolve as its causing issues
IO
Ibrahim O's update06 May 2021, 09:21
Reviewer Update
The person on the phone told me that don't worry your issues will be sorted by this afternoon we will touch base later I am still waiting
IO
Ibrahim O's update06 May 2021, 12:32
Reviewer Update
Fnb service is pathetic they still did not cancel the fnb accident death plan. They promised to resolve yesterday but still not sorted. I will be taking matter further if I am not assisted soon with the refund that I was promised. Please help asap