FNB life insurance - utterly poor customer service!!!

I submitted a claim on my fnb life policy due to retrenchment on the 28th of July 2021 on my credit card and my overdraft account on my fusion account, credit card was paid out but no feedback on my overdraft account, i have wasted over 200 minutes of my mobile minutes to try and sort this out! everytime i phone in i get, "the matter has been escalated" for 2 months already!!! this is totally unacceptable!