Fnb life insurance policy

I am not happy with Fnb life insurance policy. ****!! I lodged a claim since 7 September and up to this date no payments have been made. Fnb life consultants keep asking for the same information over and over again They don't call me I always call them. They have poor communication, full of lies, unprofessional and full of ****s. The said payment will be immediately to assist with funeral cost yet that promise was not kept. It's the second month after the funeral still no payment, no feedback, nothing! Fnb life is a ****! I've been going up and down and I gave fnb all the needed documents in time but they don't want to pay You are not treating us well as your customers and it seems as What Lee Bromfield said saying there's over 160m unclaimed amounts is a Lie!! I am very disappointed with fnb life.