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hloomza H

1 reviews | Active since Nov 2016

06 May 2019, 08:51

FNB Life Insurance IS *****

I have just cancelled my life cover with these guys because they are *****... yes, I said it, they are *****!

My wife, who's born on 22 March 1990 is insured for the same value as me, born 11 August 1988, but she pays half my premium. When I phoned to query this, the agent gave me a wish-washy explanation about the "AGE, GENDER" and made insinuations that I probably smoke, etc.... Let me be clear, I don't smoke. I work in an office environment just as my wife, the agent tried saying something about the type of work that I do possibly contributing to the high premium.

Let me be clear, I AM NOT SAYING WE SHOULD BE PAYING EXACTLY SAME PREMIUM, I understand the different risks BUT It doesn't sit well with me that I pay 100% more on mine for the same value. At least 30%-50% max is justified.

I believe I can pay the same amount for a higher cover elsewhere.

I guess it's true that even the interest rate they charge for black people is higher than that which they charge a white person who falls within the same profile. This is pure ************** and can never be allowed to go on in our democratic society!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 May 2019, 12:01
Official
Good Day, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF 

Regards, 
 
Hello Peter Complaints Team 

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