HM
Hulisani M
1 reviews | Active since Feb 2019
01 Feb 2019, 17:59
FNB Life insurance department poor service
My late sister informed me of her life insurance policy before she passed and upon going to FNB we were told there is no beneficiary, although her emails with FNB indicate she nominated beneficiaries. We are left questioning and neither branch, or call center can answer our questions. Emails are never rep**** to and decisions need to be taken quickly regarding her estate.
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FNB (First National Bank)'s replyOfficial
02 Feb 2019, 09:56Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply02 Feb 2019, 09:56
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)