Fnb life insurance

I have called numerous times just to change my debit date the entire month of August it is now the beginning of September and they still have not done as I have requested it is as of they are deliberately trying to ensure my life insurance cancels. Not only that when I had called in to change my banking information the agent hung while we where on call. Called again to mAke changes and the agent did not change my banking details. I still also cannot comprehend how is it that Fnb life insurance does not do force debits for missed payment and the worse person it's them that keeps doing their own thing. There's never ever peace with this bank I highly doubt the beneficiary will receive anything the day I pass if it takes so much just to get things done proper. They can't even change debit date. I asked for the call recording and last agent I spoke to even the manager assured me that everything is changed and up to date. It's bad enough I had to put up with their rudeness, terrible Costomer service. They don't even deserve one star.