FNB Life. Incorrect debit and how does it even work...

Good day FNB Life. It is with utter dismay that I am writing this review in the hope that someone will actually call me. I have sent a complaint already on Friday. No response however. I was debited in error as my Credit Protection should have been in place, as I submitted my documents timeously. I was under the impression that it was in order as I never received any correspondence, only the automated email as usual. ***. No call that time. So imagine my surprise when my account got debited. Feel free to go listen to the voice recordings. Feel free to review when my new Dr's note was sent through. DP01BW60 - [External Email] - FNBREF#***.

My request is quite simple really. Please kindly reverse the payment you took from you back into my account today still?

It's not your problem that I have only received two payments in the last six months from the UIF, but it is mine. I did not ask to be in the physical and mental state that I am in. Again not your problem, but mine. I have however paid my premiums to date without fail. Now I am asking you to kindly fix the problem that was caused by FNB Life doing a debit that should not have taken place. This is both our problem.

I'm not your only client, I realise that, but please may this matter get the attention it needs urgently.