Fnb life incompetence

I have been with fnb for a very long time using different products they offer. I'm very disappointed with how unprofessional and *********** fnb life department is operating. I was retrenched as of the 30 September 2019 and logged my first claim with fnb on the 04 October 2019. On the 14 October 2019, which was by the way 10 days later they responded to say they can't find my ID and uif document and I should resend as pdf format. I called back immediately and was assisted by Thulile Gumede which then gave me her personal email address for me to send the documents and even confirmed receipt and that she managed to download the documents. I called fnb again on the 17 October 2019 spoke to Cheryl to follow up and was told the claim was with the assesser, called again on the 26 October 2019 spoke to Wanda and was told all documents were in order and received and claim was still with the assessor. To my biggest surprise and disappoint I made a call this morning 04 November 2019 hoping the claim was obviously finalised now, I spoke to Lerato who then said there is a form with fnb logo missing, a claim form that I'm supposed to fill in and send through. How is that possible that more than 4 different service consultants were unable to pick up that there was a form missing and no one bothered to call and notify me of such. I have even passed the furious stage but rather very shocked with disbelieve. I'm asking myself who runs and oversees the day to day functions of that department, such *********** from a big company as Fnb is disgusting.