FNB LIFE FUNERAL CLAIM

I wish I could give NO stars at all. I am truly happy that you are not my bank, but unfortunately my mom is and trying to assist her to claim with a funeral claim, has been an absolute nightmare!!!! Claim was submitted on the 7th of July 2021. I have been following up weekly on progress, as nothing is happening. A funeral claim is suppose to pay out asap as there are financial implications! But this is not happening. Every week I'm just being told they will escalate. They take my number, but then they don't do anything about it! Today was the last straw.....I called again only to be told that they cannot share any information with me because my mom is not with me. My mom is in Limpopo and I'm in Gauteng. This was not a problem on the previous 3 times I called FNB to find out the progress but yet today....all of a sudden its a problem. I will never ever ever use your services and I'm going to convince my mom to move her accounts. You are useless! And in the meantime the debit order for the policy is still being deducted!