FNB LIFE FULL OF EMPTY PROMISES

I lodged a complaint against FNB life a while back regarding the reinstatement of my funeral policy that had lapsed and then reinstated. Stanley from FNB Life called me explained exactly how the policy works. I was not happy and cancelled both my policies the same day 2nd October 2015 for which I received an email confirming the cancellation and that no further debits would go off my account. On the 6th October 2015 FNB Life put a debit through for both policies and I immediately emailed Stanley requesting the debits be reversed and the bank chargers for me going into debit be refunded. He called me confirming that as soon as the debits reflect on their side they would be reversed and the bank chargers refunded. This did not happen and my account is still overdrawn. IF THIS WAS ANY OTHER INSTITUTION'S DEBIT ORDER IT WOULD HAVE BEEN SENT BACK NO FUNDS BUT BECAUSE IT IS FNB IT HAS NOT BEEN DONE. THERE IS NO OTHER WORD FOR THIS THAN BLATENT THEFT AS THE POLICIES WERE CANCELLED BEFORE THE DEBIT ORDERS WENT THROUGH. I WAS ASSURED NO FURTHER DEBIT ORDERS WOULD GO THROUGH SO REFUND THE PREMUIMS YOU PUT THROUGH AS WELL AS FOR THE BANK CHARGERS THIS IS BLATENT *****