FNB Life feels like a ****- 4 premiums in 1 month and now they wont pay me back!

I joined FNB life in December. My first premium was supposed to go off on the 16th. I changed the date to the 20th. So according to me it was supposed to go off on the 20th. The thing is in the month of Decmeber my account was debited 4 times by FNB Life. I eas only refunded for 1.

RE: FI*** : FN*** : FNBREF#***

It's like everytime money came into my account they charged it.

I send them multiple emails only to receive an automated email telling me I will be contacted in 24 hours. Well, that was a lie. Because I had to contact them again and again just no one contacted. I even ran to Facebook and X, where I was promises by RB that I would receive a call, because I explained that I was on holiday and would like for them to call me back.

After two weeks of begging them to sort this out with their ridiculous 24-hour wait dor a reply, they emailed me this morning telling me that the premium was refunded.

"Dear Miss O Coetzee,

Thank you for your email. Kindly be advised that the last debit was on 20 December 2023. However, that premium was refunded on 28 December 2023. There has been no debit attempt thereafter. Your next scheduled debit is on 20 January 2024.

Your policy schedule has also been sent via email.

Kind regards,

Please contact us on weekdays between 08:00 and 17:00 and Saturdays between 08: 00 and 13:00 for further information.

Call Centre Number: *** E-mail Address: ***

Kind regards

FNB Life"

So you must understand that my blood is boiling. I am a freelancer and the month of December not much is coming in, and them now telling me that they didnt ***** my money when I know how much came into my account and how much I was left with.

Don't sign up with FNB Life, it feels like a ****!