FNB LIFE

Where do I begin? My husband passed away in Nov 2020. I went to the bank to submit a claim on my Accidental Death plan, I never received the correct documents to fill in until I finally asked them 6 months later (when I learned that I needed more documents) the claim was declined due to natural death according to them, I am still awaiting the declined letter. I submitted a complaint on the FNB website where Natasha Pillay contacted me to sort out my problem, she requested an email which I have sent, she said she will sort that out and get back to me. I received a call from her on the 20th of May saying she will contact me the following day (21st of May). No one contacted me. I called to follow up and nobody could assist (25th of May) I sent Natasha an email and I'm still waiting for feedback! This is ridiculous to get such terrible service from my bank.