FNB Life DO NOT GIVE A ****

On the 22 Sep I sent a email asking to activate my Debt Protection on my accounts, however I did hear back from them - after numeric calls I was told that that I need to submit supporting documents. One I received them I sent them on the 8th October, with no response from FNB Life and numeric calls again it was discovered that they did not see the attachments on the second email. I was told that my application will be escalated, this have been told to me now twice more every time when I phone in). As per the agents the response time is 7 - 14 day. it has been 21 days since I sent in the documents that was required. I require a response, please. I keep getting a email stating that my application is in the cue. It is getting reticulated at the moment, I do not know how I will be able to pay for anything this month due to this being dragged out like this. Due to your **** UP (not checking emails for supporting documents) and LACK of COMMUNICATION (no communication - not even a email or message stating that documents are required) my accounts are going to be in arrears. I am VERY ****ed OFF on the lack of service that FNB is giving their customers lately, FNB does not give a **** about loyal client.