FNB LIFE DEBIT ORDER DISPUTE

app**** for a Life cover in January or February 2020 with FNb Life. The policy was activated to start effective 1 March 2020. I sent an email to FNb Life on 21 Februsry to withdraw the policy from inception and NO PREMIUMS TO BE DEDUCTED. On 25 March 2020, premium went off which I reversed and that was over.. on 25 April 2020, a double debit order went off my account again. When I called the call centre to reverse they advised I must contact the service provider.

I emailed the Life department countless times as their policy guides state that there is a 2 months window period to withdraw memberships and all premiums debited will be refunded.

I received an email advising that policy has been withdrawn effective 30 April. I do not want that. I want policy to be withdrawn from inception and my premiums refunded. If this cannot be resolved, I will go to the ombudsman as I have all proof of emails sent to FNB and still they sent me 3 incorrect withdrawal emails.

I am most disappointed in the level of service I received from them. Their policy guide says something else and they also do something different.

I want this policy withdrawn from inception and want confirmation that the premiums will be refunded. My FNB Life policy number is FL42XV77.