JB
Janita B
1 reviews | Active since Jun 2013
12 Dec 2018, 07:40
FNB Life debit order
The last few months I have been receiving sms's from FNB to say that they have loaded a debit order on my account for review and that is for overdraft protection. When I log onto my account, it is a debit order for FNBLIFE. I keep rejecting the debit order, as I am not interested in this service. They have also called me to offer life cover, which I rejected as I already have life cover in place. This is becoming quite irritating as they keep loading the debit order on my account for approval. I have now rejected the offer 4 times, 3 times online and once over the telephone. I would really appreciate it if they can stop trying to add these debit orders to my account every month.
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FNB (First National Bank)'s replyOfficial
12 Dec 2018, 09:30 Good Day JanitaThank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref : ***NF Regards, Client Experience Team Tel number: ***
FNB (First National Bank)'s reply12 Dec 2018, 09:30
Official
Good Day JanitaThank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref : ***NF Regards, Client Experience Team Tel number: ***