FNB LIFE Customer Service

After waiting for almost 8 months on FNB LIFE to assess my extended claim and repeatedly contacting them Ive still had no response from them. It has impacted my credit rating negatively as I am now in arrears with my loan account. Whenever I phoned them they reassured me that they will escalate the claim and contact me. To this day I haven't heard from them. In addition to this unpaid items were added to my checque account leaving it in excess.