FNB Life cover is the worst!!

TERRIBLE TERRIBLE service from FNB Life. I submitted a claim in September 2024 and FNB is still processing the claim. The FNB assessor works on their own timeline and are not responsible to give me an update, it becomes solely the customers responsibility to get an update and beg to speak to a team leader or manager. The call centre agents does not care what the customer is experiencing even though this is an insurance for critical illness, life cover and funeral cover. FNB is insensitive. I have requested twice so far for the assessor or manager call and I am still waiting.