FNB life client servicing is pathetic

No income claim rejected on banking app, asked my personal banker to put through request. No response received from FNB life for more than a week. I then a follow up, no reply. Then a week later did another. They can check their CRM time lines, if they even have a system.

Today Tony Swaye or something sounding like that calls saying he is responding to my latest email, but as usual didn't read the whole email as he expects I have to re-explain the whole issue. I admit I was irate and anger and gave him a hard time, but he was very unhelpful.

Why couldn't he use my number he called me on or email address to check my profile and see my policy details before calling, seriously this is NOT TCF!

Anyway I finally gave him my ID number and I was waiting for feedback when he said my name, I responded and he drop the call immediately.

I'm sorry FNB products are okay but it's after service is nothing to right home about.

I will be downgrading my package next month as I cannot pay do much service fees for sh*t service.

I have already emailed FNB life regarding changes to my policy else they can cancel it and "see who will pay up the agreement" when I die as my wife most certainly won't