FNB LIFE CLAIMS UNDECIDED *********** STAFF

So I put in a claim with fnb in may/june,they assessed my claim and approved it.. Now after 4 months some guy with a attitude problem calls me at 8pm last night telling me they shouldn't have approved my claim and now I get a message saying the claim has come to an end. What is fnbs problem really??? They are losing it.. ***********,arrogant,rude,undecided,unprofessional staff.. oh I'm also waiting for my bank card over a month now,cause someone sent me 2 wrong cards,which I'm being debited for and I was told my card is on the way over a month ago.. This guy who called me at 8pm last night needs to learn what time to call clients not when he feels like it with his attitude. How can they approve a claim and few months down the line cancel it cause they feel they shouldn't have??? I am ****ed off.. the other guy upgrade me,then a month later they tell me they not supposed to upgrade me so they have to downgrade me,but still debited me for those account fees and still hav not delivered my correct card since the beginning of August. FNB has become extremely useless