Fnb life claims insurance department

I recently lost my job and since then have been struggling to find other employment. I contacted Fnblife to put in a retrenchment claim for my credit card and overdraft because I took out that insurance a long time ago for " like they "fnblife" claims "if life happens " but for months now I have being struggling for them to process my claim. I have send numerous emails and phoned a hundred times and still I'm struggling to receive service from them that I paid for. Fnblife insurance is useless in helping people in need utterly useless.