FNB LIFE CLAIMS HORRIBLE SERVICE

FNB LIFE CLAIMS: Policy Number: HCP *** - On September 5th, 2024, I contacted the FNB Life Claims department to add my 14-year-old son to my insurance policy. The agent informed me that my son was already included, along with my other kids. I then explained that my daughter was hospitalized last year, but due to not having this information, I never made a claim. I asked if it was still possible to do so. After reviewing my policy, the agent confirmed that the waiting period was in order and I could proceed with the claim.

They required me to have the doctor complete a form, and I did so. However, I didn't have the money to get the forms completed and stamped by the hospital until yesterday, September 18th, 2024. Yesterday, a lady called and informed me that the claim would not be honored due to the dates my daughter was in the hospital and when the insurance coverage began. I felt misled and frustrated by the lack of updates or feedback from the insurance company.

I'm also planning to cancel the debit order as soon as possible. I'm extremely disappointed with the way this claim has been handled and I cannot recommend this insurance to anyone.