FNB LIFE CLAIMS...

I have been trying to get any kind of information from FNB LIFE CLAIMS, the Estate lawyers and I need to finish off the estate and everyone I call Fnb I'm told it's being assessed I have sent them all the paperwork for my mother and doctors reports and no one is getting back to me. I have tried to contact the person from ICS who handled the claim since July 2020 and he doesn't answer me... What is the hold up... My mother was a paying customer and it's almost a year since she has passed away and Fnb is not saying anything about the payout, which needs to pay the ESTATE LAWYERS, I have to keep on going to the branch week after week and be taken from pillar to post and no one will get back to you. I just want to close this chapter, pay the lawyers...