FNB Life Claims

While, siiting with servere pain and constantly have to follow up to only being told lie after lie. Taking my last money to buy airtime...I am not well, but do any one bother to take action to help a client whom have lost all hope ... One day they received all my documents just to hear the next week they did not receive all, this going back and forth ...I am not used to FNB to be so "deur mekaar" this is my ref numbers for all documents and I was told everything is fine and that my claim is getting assest , waiting 14 days and then to be told everything will be only assest from today...why nobody communicate with me or my daughter ...I don't know...do I need to be kept in the dark. My daughter even sent an email on my behalf to explain my circumstances as I was not able to think cleary and is on strong medication.