FNB life can not fix my debit order for two months.

So after a few years I moved back to FNB and I have had a great experience since I moved. However this all changed with FNB life, for two months in a row they failed in debiting my account, with funds in the account , for my funaral policy, two months I have been asking them to resolve it, just to get a text this afternoon that my funaral policy has now been cancelled. I left FNB before due to a lack of service. Went back, had a great experience till now. I dont think this is right at all.