FNB life bad after sale service

Second review on my experience with FNB life policy division.

They are still debiting the incorrect amount. I am once again awaiting my refund which I no doubt have to beg for, for the rest of the month. I was assigned somebody to assist me with this problem the previous month but I guess she has better things to to. My last update was on 19 September when I was once again begging for my refund. My complaint reference is 35****1NF. Please note that this bad service has been going on since the beginning of August.