FNB Life as pathetic as eBucks

FNB Life I emailed them twice since 24th November asking them to send me the form to update a medical condition. I received "read" confirmations but to date no-one has sent the forms. At the bottom of their auto-generated email it says they will respond within certain time and below that there are options for some things you can change on App. Medical condition isnt one. So what happens if i get sick tomorrow? They will claim I didn't disclose condition as their defense not to pay out. FNB as a whole this year has proven that they no longer are what they once were. To date another issue (not related to FNB Life) has never been resolved because the customer DOESNT get benefit of doubt. There seems to be no consequence for poor services - pointless knee jerk reactions just to respond but do nothing.