1 reviews | Active since Aug 2014
FNB Life
I claimed on an FNB Life policy on 2 January 2018 at a branch. FNB promises to pay out a valid claim in 48 hours, and this was not the case. I received my payout in more than 48 hours.
I went to Twitter to ask what is happening with my claim, a @rbjacobs said he/she would investigate the matter and return to me shortly. I only got feedback AFTER the funeral even!
******* company, ******* promises!
Hello Neosmashego ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Hello Neosmashego ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team