FNB lies & when they caught lying they hide.

So I complain about FNB on HELLOPETER and FNB responds and assists with the matter the very next day impressive right? So I thought at first till I realised almost a year later I am still struggling with the same issue. I was promised that all interest will be removed from the account or outstanding amount and no more interest will be added as my original agreement my COLLAB. I was then told that because the systems cannot be altered the amounts will remain but when I get close to the end of the outstanding amount for it to be written off. I started receiving balance sms's from COLLAB stating amounts that was far higher than what it is supposed to be even with the amount written off. I called the company forwarded emails & so on & was advised that it will all be rectified (again). To my surprise it wasn't, so with continuous calls & complaints to COLLAB I was then advised that FNB was still adding interest on the account. I disputed all amounts & asked for it to be looked into. I was given the run around till I threatened to come back to HELLOPETER this got the attention of the Manager at COLLAB he would send emails to FNB & after send their responses to me. This lead to FNB trying to give me a settlement amount that was still going to equal to double the amount of what I owe. The cheek! I will not be paying any more than the amount I owe. FNB manager Shiela Chiloane has been ignoring communication sent from the COLLAB manager. I was advised from him to contact her directly which I find unfair as this matter should have been resolved ages ago. If this matter is not resolved this month I will be taking it further to the Ombudsman, one cannot except such bad customer service that you have to deal with a signal query for 2 years.