FNB LIES TO CLIENTS EVEN WHEN TRYING TO RESOLVE QUERIES

<p>I lodged a complaint against FNB credit debiting my account aftet I had already made a payment. I was contacted by FNB on the 28/12/2016 and was promised thay the payment that was debited will be reversed on the 30/12/2016. I have checked my account and the amount has been reversed as yet. FNB also advertises to chat to your banker 24/7 which is a useless service as they cannot assist with anything all they can provide you is a number to call the relevant department concerned. I am struggling to get assistance with this issue since the 23/12/2016 with no joy, my next point of assistance will have to be the Banking Ombudsman. </p>