FNB lies, lies, lies.

I am a FNB client having my personal and business account with FNB. In November 2019 I app**** for a credit card. About a month later I received a call from FNB advising that my Private Client Credit Card of R125000 has been approved and with the same call I accepted the terms and conditions, and the consultant advised that my credit card will be delivered within 5 days. Not getting the card I followed up with the branch and from then, FNB consistently convinced me of the shockingly absent and devious client service by never returning a call when they say “we will call you right back” and with consistent and continues lies. I have been told that my card was at the couriers and that they will call me to arrange delivery, then after no-one called, again that my card was at the couriers and that they will call me to arrange delivery, then after no-one called that everything will be sorted out within 3 days, then on 27 Dec, after nothing was sorted out within 3 days, I was told that the matter was now scheduled for the 7th of January. Well the 7th of January has come and gone and SURPRISE!!! - no one from FNB bothered to call. During this painstakingly long process of trying to get FNB fulfil their promise of “How can we help you?” I am now 100% convinced that they are totally *********** and that no one at FNB have the s****s or brain power to fulfil this promise. I have spoken to numerous consultants, 3 of them private client bankers, and apparently they do not possess the s****s necessary to operate a telephone as dialling my number is too difficult, this also includes the branch manager and divisional manager. They do however seem very s****ed in lying and fabricating untrue information. I sincerely hope that this is the case as the alternative would mean that the staff of FNB is totally *********** and oblivious to the processes and procedures at their company. Now I can't help but ask, after all the lies I have been told, what else are they lying about? And do I trust them with my money? I have, in the interim, moved my personal account to ABSA (where I have received amazing service up to now) and should this not be sorted out to my satisfaction immediately, I will also move my Business Account to ABSA.

I herewith also request all telephone recordings of my dealings with FNB as well as with your Private Clients department.

For your convenience and just in case you might misplace this letter, you can find a copy of it on HelloPeter.com as well as everywhere on social media. Or if you would like to wait till Sunday, in the Sunday Times and Rapport.

Should you like to call me back, please follow the link below.

5 Easy Ways to Make a Phone Call (with Pictures) – wikiHow https://www.wikihow.com/Make-a-Phone-Call