fnb lies and tricks
<p>I opened and account with fnb in jan 2017 today i want to send myself money as i didnt have my card it tells me my limit is R85 with i cant get from the atm ,i go to the brunch to incress my limit on internet bank but it says increased but wont change on my phone .We call cell phone banking im told that they can only rectify it at 17:00 and this is at 10 am ,they tell me i can send an ewallet which i tell them wont send too,im transferd to online banking to be told there is nothing they can do as the computer im using is not secure (but its at thier branch )the manger Gugu tells me i can send it online from the computer i use this is stupid but since im told i cant get R200 i go home and do the ewallet still same issue i have reached my limit when i havent . my limit is 3000 i sent 500 the morning and now cant send anything anymore but i can transfer money into other account no problem . i think ill close this account too many hassles from not getting all notification to this .FNB IS FULL ON LIES</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref ***
Kind regards
Daffnie Govender
Complaints Resolution
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Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
