FNB lies and *****s

My card was swollen by the atm and went to Secunda branch to replace it and was assisted my Salome. My card was swollen due to load shedding and the consultant informed that they are experiencing a lot of this and will replace at NO CHARGE. Now I was charged R125 for the replacement of my card. I WANT MY MONEY BACK!!!. How can FNB lie to a client and make broken promises