1 reviews | Active since Apr 2013
FNB lies again
Friday10th you responded to my third complaint in this regard. Your behavior is now way off the mark and it seems it is time to take this FNB policy public. I was promised my issue would be escalated and I have heard from nobody. I have emailed relevant parties and still receive no feedback. I remind you again, if my fica with current details fails, I will fail to pay the loan that was granted with these same details acceptable for fica for the loan. I have emailed my affidavit, my passport and my proof of address many times and still have no resolution on a rude and unconstitutional SMS threat to close my account, this is a sic way of doing business and absolute abuse of your customers. Your last response conveniently never included a reference as all the others did and it appears you are pretending to be a responder on Hello-Peter but don't actually do anything!!
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
