SM
Siamisang M

1 reviews | Active since Jul 2012

26 Jun 2019, 14:24

FNB lies

FNB Iies on this platform (hellopeter) they do not actually resolve complaints. They send an automated response saying that they have lodged a complaint with the relevant department and someone will be in touch OR you can call ***... Well I have called this number several times ... it is NOT a dispute hotline. I have also emailed *** (maybe 10 times over the course of last week) not a SINGLE one of my emails has been answered!

I know this because I am at my wits end, I have had NO resolution to a billing dispute that is a year old. They have cut off the service (FNB Connect SIM card) despite my bill being fully paid. I have been dealing with Domenic Makhubela and Curvin Schroeder PATHETIC service from Curvin!!!!!

I need a CALLBACK from someone from FNB Connect who can help me with this outstanding issue!!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Jun 2019, 16:14
Official
Good Day Siamisang  

Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. 
Regards, 

Hello Peter Team Tel number: ***