FNB **** about refund me to OBSSA

I laid a complaint against fnb on OBSSA, about debiting orders

fnb said they wills sent me a debit mandate on the 29 Oct till today they never sent me instead they gave me the contacts details of the service provider which belongs to a person and I did forward them an email from Sanlam stating that they do not pick up any records of me on their system. when I made a follow-up with OBSSA they said they paid me for all the debit orders that were in the inquiry which was a lie. Ref ***NF this has been going on for a long now. 26 May _ R774.90, 27 May R2929.80, 24 June R2810.14, 24 June R1730.48, 26 July R2848.23, 26 July R1730.48, 27 Sept R250 this is over R10K

I mean every month we have a problem, I had issues with debit orders on my cheque account you guys keep on telling me they are blocked how did you letting them in the first place debit my account? I lost over R10K even this month they tried to debit but my bank is doing nothing about it. these orders don't have a valid mandate but they are blocked how is it that no one can answer or do anything about it? as I'm speaking to you today I have R250 debited that I don't know about.

Clearly, fnb is not doing anything about this nor really planning to do anything about this. I have a private banker who doesn't even take any of my complaints seriously nor contact me. she clearly undermines me because of colour or race, clearly if these complaints were from a white person she would have attended them. she is no different from fnb customer care service same as you guys if these complaints were logged by a white person they would have been resolved a long time ago. clearly, I'm not your target client so I've just had it with fnb.

CLEARLY, FNB IS TAKING ME FOR A FOOL HERE YOU JUST DRAGGING THIS INSTEAD OF PAYING MY MONEY BACK

I think my time baking with fnb has come to an end. I have just had it with fnb at this point clearly you guys are not going to refund me. I have been a very loyal banker at fnb but clearly, the bank doesn’t care. Having been treated as a fool I have reached a point where I have had enough. I’m moving my service elsewhere clearly no customer service then I will move to a banker that clearly cares

***NF Ref *** case ***