Fnb Liberty mall treat people better

I am so deeply disappointed with FNB in Liberty mall Pietermaritzburg and the whole FNB in Pietermaritzburg as a whole, the incompetence of their staff is unparalleled. My husband sent my mother money via moneygram but it seems none of these people know what Forex is, they keep sending an older lady from pillar to post and sending her to other banks. I mean, the other gentleman didn't even seem to know what moneygram was. This is really disgusting behaviour and the worst part I made my mom open an Fnb account because I thought it was convenient. Pietermaritzburg, do better, train your staff, the rudeness and dismissive attitude that mask your ignorance is really pathetic.