FNB ****, PATHETIC, THE ***********, ********* AND ********* bank

I have a life cover through FNB life since September 2019, I've been paying ever since and my payments are up to date, today 16/04/2016 I just received an email that the policy has been cancelled. I phoned FNB to enquire and I was told that they don't have my medical information results so they cancelled. I asked why in the same manner they wrote an email to me about the cancellation have they not wrote an email to me notifying that I have been assigned a medical practitioner to do medical tests/assessment within a specified period and that failure to that within so may days my policy will be cancelled; the response to this question was that FNB is sorry. The consultant told me that he think/suspect that they might have phoned me but couldn't get hold of me. I still asked why did they not sent an email ; I even reminded them that for material information like this even if they might have tried to phone me and couldn't get hold of me they should have sent an email. Later someone phoned me and informed that they tried to get hold of me on the cell phone last year and when I asked the same question she abandoned the call. For the fact that FNB have been deducting money on my account and they have been communicating with me though emails on other issues and that I visited local FNB branch several times even last year and this year; I feel let down by the ***********, ********* ********* bank, The very same FNB life I also interacted with them several times regarding noting a cession on my policy, they never mentioned/advised me of the pathetic medical test information story and they noted the cession.