FNB - Letting me down
I have been a client of FNB for roughly a year. I hold a Premier Cheque account. I have loved my bank and continue. I have been offerd temp loans which I paid back faithfully and been granted an overdraft facility However I wish to apply for a loan (not a huge amount) I have received sms messages :FNB:-)In the market for a Loan? Go to the FNB Website or Reply YES to apply for your Personal Loan up to R200 000 today and we will call you back. Reply Stop to Opt-Out. Ts, Cs, product rules & std network rates apply. FNB a div of FRB Ltd NCRCP20 FSP3071. By replying yes you give us permission to score you. I have rep**** yes over and over BUT no one has bothered to come back to me. What gives. Surely after receiving previous benefits I should easily qualify??? Feeling disappointed and neglected.
Good day Desre Lara MacKinnon,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Desre Lara MacKinnon,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)