FNB letting clients down amid COVID-19

Terrible, frustrating, ridiculous. I have been trying to open a business bank account with FNB since 28 April 2020. It has been more than a month and still no bank account. I have gone to multiple branches to try to get help but the consultants were unable to assist and advised I need to email the accounts opening department. I have sent multiple emails out of frustration over the course of this month to just get the account active. I have an online store selling essential goods and PPE and clients are frustrated to EFT into a personal account and this has lead to my business losing money. During a time where a nation banking with FNB has needed the support of a bank, FNB has shown they don't care and is not willing to assist.