FNB Let me down in my time of need.

My wallet and cell phone were ****** out of my locker at Virgin Active recently. I tried to call my bank, FNB to place a stop on my credit and debit cards. I tried from 18h30 till 21h40 on Tuesday 7 March to reach one of the advertised 24/7 numbers. During this 3 hours and 10 minutes I only managed to get through to one person ....and we were cut off mid call! FNB eventually confirmed my cards were stopped 14 hours and 30 minutes after I tried to reach them. One would think that your bank would have a plan in place to replace your ****** cards and reopen your online banking in cases like this but not FNB. They let you try and figure it out for yourself. I eventually went into a branch and after a lengthy and labor intensive process managed to get them to reopen my online banking profile and order me new cards. Please step up FNB.