FNB Let Me Down Completely

My life policy replacement quote request went unanswered for over a month despite submitting all documents. My temporary loan application was handled even worse: I uploaded payslips twice, received no feedback, and was later told my application wasn’t visible on their system. After multiple credit checks, the loan was declined without considering that my June payslip included my bonus, which clearly explains the income variance.

I also requested a temporary credit card limit increase and was told it couldn’t be done due to an unrelated homeloan application. The guidance has been inconsistent, the communication poor, and the support from my personal banker has been minimal.

I’ve logged a complaint on the app, but the character limit to 200 words makes it impossible to explain the full extent of the issue. I am still waiting for proper feedback.

Overall, the handling of my applications feels careless, unfair, and lacking integrity.