FNB let down time and time again

18th of April 2024 went into FNB branch. Requested assistance for personal loan as the online application kept on being unsuccessful. Was told to phone Debt department on the Monday for assistance. Fair enough. Phoned debt department and they stated I am listed under debt review. Note I went under voluntary debt review in 2016 and debt councilor sent them the clearance certificate in 2022 as well as sending to all banks and credit providers. So debt free for 2 years already and their systems are not updated. Went into bank again on 25th of April as again phoning telephonically and speaking to a person was a waste of time. The person stated at the branch that they could pick up on the FNB system that I have debit installments of over R10K. I don't. I have 1 bank account only with FNB and if they bothered to check my debit orders are less than R3k per month. Reason for asking loan is to sell our house and take out R100k loan to pay off in 2 years and be BOND free with new house we are purchasing. I checked with Experian and I only have only one debit order that goes off monthly and it shows I have not missed any payments over past 3 years. Seriously. Phoned bank again and told them their records at FNB are wrong and need to be updated..someone will phone back. Nothing. Lady who i saw at FNB branch sent my clearance certificate to debt excalations department 3 times. She is getting no feedback. WOW. So after 16 years with FNB thinking of closing account and moving banks. Pathetic service...or should I rather say Zero service?