FNB Legal - Pathetic service when your clients need it the most.

Hi. I am been a client of FNB legal for several years but have never had any joy in dealing with them. I have an urgent matter that I have contacted them about on Monday, 30 November 2020. To date, each time I call, the matter is re-routed to a new person to assist. I called several times yesterday and both new agents pushed me to call back to chat to the initial agent - Majoro. Today, 2 December 2020, I spoke to Majoro and explained the problem all over again and told him I followed the advise he gave me. We now need to proceed with the next step which is to send a letter of demand. Despite me drafting this letter of demand, myself and sending this to FNB, they again have relocated the case to yet another person. This is costing me a fortune in airtime to explain this to each new person. It is also extremely frustrating to explain the problem to 5 to 6 different people each time who never come to a solution or are able to act.

This is probably a strategy that FNB legal uses. They collect premiums from a client, but never have to ever deal with a real issue. They just have to keep passing it along from agent to agent and frustrate the client enough for them to leave the matter.

I asked to speak to the manager who is Deon Maree. I was told that he is on leave and no one else spoke to me as a stand in manager in his place.

This is pathetic service.