FNB Legal - failing to help

I am awaiting feedback as to what we are going to do from here on? I have sent through all the documentation and have not received any proper help at all. Besides telling me my wife is not covered anymore, yet the person who phoned me told me she was covered on the plan when I took out the policy. I did not receive the communication that she had to be specified, My argument now is, she is NOW covered, and this is a new case. It has not started yet. We still need legal help and FNB is not helping. Just wasting time.