1 reviews | Active since Sept 2016
FNB Legal Dept debacle
<p>Thank you FNB Home Loans for taking R13 666.83 out of my account to settle legal fees, yet upon enquiry with FNB's Legal Dept they cannot or refuse to tell me where the funds have been allocated. Surely this is not an unreasonable request on my behalf? I have been dismissed by FNB Legal Dept. staff referring me to the Banking Ombudsman. I wonder what FNB's CEO, Jacques Cilliers will have to say about this unprofessional and shoddy customer service?</p>
Good day,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your account or ID number to enable us to assist.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your account or ID number to enable us to assist.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)